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Privacy Policy

In some cases, we may publish separate privacy notices for certain sections of the website.

What information we collect and how we use it

We may need the following types of data:

we ask you to provide your email address, which is stored in our database. You can get more information about your account and edit it in myAlpari. You can delete your account from the website by contacting us.

It is not considered a breach of obligation to disclose information in accordance with reasonable and applicable legal requirements. The User consents to the transfer of their data to the Site in order to fulfil the contracts entered into and the obligations undertaken by the Site to sell and deliver goods to the User, as well as for promotional purposes. The consent of the User is shown by indicating the information in the appropriate fields when placing an order. The Site is not responsible for information provided by the User on the Site in a publicly available form.

Cookies - When you visit our website, we send one or more cookies to your computer or other device. Cookies are used to enhance the services we provide: to save user preferences, to track user-specific trends, such as the most popular pages. Doctor Home Visit 24 also uses cookies in advertising services and transmits cookies, including cross-border cookies, to drive ads on websites across the Internet.

Visit Information - When you access our website through a browser, application or other client, our servers automatically record and transmit certain information for contractual purposes. These server logs may contain information such as your IP address, browser type and language, request date and time, and one or more cookies from which your browser or account can be identified.

Custom messages - when you send us messages (by email or otherwise), we may store these messages to handle queries, answer questions and further improve our customer service. When you send or receive an SMS we may collect and store the following information: telephone number, name of the service provider, content of the message, date and time of transmission. Your email address and contact telephone number may be used to contact you regarding our work.

Doctor Home Visit 24 services on affiliate sites - some of the goods and services we offer are linked to other sites. Personal information you provide to such sites may be transferred from them to us and vice versa to provide those goods and services. We process this type of information in accordance with this privacy policy.

Third Party Applications - Users may be provided with third party applications, such as gadgets or extensions. The information you provide when you turn on a gadget or run an independent developer application is handled by us in accordance with this privacy policy. The developer of the gadget or app will treat the information they collect in accordance with their own privacy policy.

We do not control websites that use information from our website or which are linked from our website. These sites may place their own cookies on your computer, collect data or request personal information from you.

Newsletters and information messages:

By registering on the Site you agree to receive promotional emails from us. These newsletters contain information about upcoming promotions, sweepstakes and other events on the Site.

You can unsubscribe at any time by clicking on the appropriate link in the email or by writing to support.

Newsletters come in the form of a letter to your e-mail address and/or a short message (sms) to the telephone number you have specified during registration or in your Personal Area. Advertising and information materials may be provided in the form of paper and souvenir products, enclosed in customer orders and delivered to the specified postal address in the form of letters and parcels.

In addition, the information we collect may be used for the following purposes:

Delivering, maintaining, securing and improving our Website and developing new services. Protecting the rights and property of Doctor Home Visit 24 and our users. We will ask for your permission before using the information for purposes other than those stated in its collection.

Doctor Home Visit 24 processes personal information on its servers in different countries. In some cases, users' personal information is processed outside the user's country.

Choice possibilities

People have different views on confidentiality. We want them to be clear about what information we collect and make informed decisions about how it should be used. In particular, each user can:

View and manage personal information stored in his account using myAlpari.

Disable all cookies in your browser or set a notification to send this data. Please note that without cookies, some Doctor Home Visit 24 services may not work properly.

Providing access to information

We do not disclose users' personal information to companies, organisations or individuals not affiliated with Doctor Home Visit 24, except as follows:

The user has given his or her consent

We may share information about you with companies, organisations or individuals not affiliated with Doctor Home Visit 24 if you have given your consent to do so.

For processing by third parties

We may provide personal data to our subsidiaries, affiliates and other trusted organisations and individuals for processing in accordance with our instructions, privacy policy and other security requirements.

As required by law

We have reasonable grounds to believe that access, use, retention or disclosure of such information is reasonably necessary for the purpose:

  1. Compliance with any applicable laws, regulations, legal process or valid request from public authorities
  2. Compliance with applicable Terms and Conditions of Sale and Service, including investigation of potential breaches
  3. Detecting and preventing fraud and resolving security and technical problems
  4. Protect against imminent threat of harm to the rights, property or safety of Doctor Home Visit 24, its users or the public, as required or permitted by law.

If Doctor Home Visit 24 participates in a merger, acquisition or any other form of sale of some or all of its assets, we guarantee the confidentiality of any personal information involved in that transaction.

Information security

We take all necessary measures to protect Doctor Home Visit 24 and our users from unauthorised attempts to access, alter, disclose or destroy the data we hold. These measures include, but are not limited to:

Continuous review and improvement of data collection, storage and processing processes and security measures, including physical security measures;

providing access to personal information only to those employees, contractors and agents of Doctor Home Visit 24 who need to have that information to carry out transactions on our behalf. Failure by these individuals to comply with contractual confidentiality obligations will result in penalties, including dismissal and criminal prosecution.

Accessing and updating personal information

You always have access to your personal data at Doctor Home Visit 24. If they are incorrect, we can always delete them unless their retention is required by law or for a legitimate business purpose. In some cases, when we receive a request to change personal information, we may ask the user to confirm their identity and the information they wish to retrieve, change or delete.

We may reject repeated requests, as well as requests that require extensive technical work (e.g. creating a new system or significantly modifying an existing system), that put the privacy of other users at risk, and that contain useless suggestions (e.g. processing information on backups).

In all cases where we provide access to information and the opportunity to correct it, we do so free of charge, unless it requires a disproportionate effort on our part.

Due to the nature of some services, once information is deleted from active servers, it may remain on our backup systems for a limited period of time until it is permanently deleted.


Doctor Home Visit 24 adheres to accepted privacy principles regarding notice, choice, transfer, security, data integrity and data access.

We regularly review compliance with this privacy policy.

Having received a formal complaint in writing, we consider it our duty to contact the complaining user about their complaints or concerns. We will co-operate with the relevant regulatory authorities, including local data protection authorities, to resolve personal data transfer issues that cannot be resolved between Doctor Home Visit 24 and the individual.

Changes to this privacy policy

Our privacy policy may change from time to time. However, we do not, and will not, restrict the rights of users without their express consent. All privacy policy updates are reflected on this page. If the changes are significant, however, we will notify you by email.

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